Margaritaville Island Reserve Riviera Cancun - A Karisma All-Inclusive Experience For All (Adults Only), Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carretera Cancun Puerto Morelos Km 27.5, Puerto Morelos, Mexico, 77580

Margaritaville Island Reserve Riviera Cancun - A Karisma All-Inclusive Experience For All (Adults Only) is a 5-star Puerto Morelos hotel offering a range of upscale amenities including multiple dining options, swim-up bars, and a variety of leisure activities. Guests can enjoy beautifully designed suites, luxurious pool areas, and curated experiences such as tequila tastings and culinary pop-ups.

Rooms & Amenities

Rooms at Margaritaville Island Reserve Riviera Cancun feature cozy King size beds, seamless indoor and outdoor spaces, and terraces with seating areas. Many suites offer living areas with sofa beds, while select accommodations provide stunning sea views or poolside access.

Dining Options

Dining options include a variety of on-site restaurants featuring international and local cuisine. Guests can enjoy craft cocktails from skilled mixologists at the swim-up bars and partake in unique culinary experiences such as tequila tastings.

Leisure & Activities

Leisure activities at Margaritaville Island Reserve include swim-up bars, various pool complexes, and themed parties. Guests can also partake in curated experiences like snorkeling adventures and enjoy local attractions such as the Puerto Morelos Lighthouse, located 7 km away.

Services & Transportation

Margaritaville Island Reserve offers services like 24-hour front desk assistance, concierge services, and free Wi-Fi availability throughout the property. The hotel is approximately 25 km from Cancun, providing easy access for guests through local transport options.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Paradise Room

Max:

2 persons

315 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Paradise Suite

Max:

2 persons

625 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Paradise Junior Suite

Max:

2 persons

465 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Puerto Morelos 4.4 mi

Airports

Cancun (CUN) 12.6 mi

Aeropuerto de Playa del Carmen (PCM) 26.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Private beach
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Horseback riding
Table tennis
Yoga class
Sports trainer
Aerobics
Fishing

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Carretera Cancun Puerto Morelos Km 27.5, Puerto Morelos, Mexico, 77580

Map view

Carretera Cancun Puerto Morelos Km 27.5, Puerto Morelos, Mexico, 77580

City landmarks

Unnamed Road

The Kay Club

2400 ft

Bahia Petempich Beach

1.2 mi

Beach

Bahia Petempich

1.9 mi

Zoo

Crococun Zoo

3.0 mi

Gallery

Galeria Arte Zissimo arte contemporano

3.6 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

4.1 mi

Puerto Morelos Lighthouse

4.3 mi

Nearby

Beach

Snorkeling Adventure

0 ft

Reviews and Ratings <br />

Feedback from previous guests about their experience.

62%

loved the resort and would return for another relaxing stay

Friendly staff

Gorgeous grounds

Misleading advertising

Poor dining options

6.2/10

Nice

Rooms

6.2

Location

7.4

Service

6.2

Dining

5.4

Hannah

United Kingdom, February 2025

5.8/10

I had a mixed experience at the hotel. While the staff were friendly and helpful, the overall amenities and dining options left a lot to be desired. The location was decent, but the accommodations were not what I expected based on the descriptions. It was a frustrating stay due to misleading promises on the website.

Rooms

5.0

Our room smelled of rotten eggs and didn't meet the cleanliness I was expecting. We stayed in a 'Family Swim-Up Suite,' which seemed perfect for us, but overall, it was not up to standard.

Service

7.0

The service was friendly, with some staff being particularly kind and ready to assist us. However, there was also a strange feeling that tipping was almost necessary for receiving better attention.

Location

8.0

The hotel's location was good, not too far from the tourist areas, but also providing a peaceful environment to relax in.

Dining

5.0

Dining was quite underwhelming as options were limited and often repetitive. We were hoping for better variety and quality.

Facilities

5.0

The facilities looked nice, but they were underwhelming in terms of what was advertised. Amenities were not as plentiful as promised.

Friendly staff

Misleading advertising

Jonathan

United Kingdom, February 2025

5.0/10

My experience at this resort was disappointing, particularly with the service and dining options. The rooms were not as clean as I had hoped, and the lack of attention for families was evident. Although some staff members were friendly, the inconsistency in service made it frustrating. The location had its perks, but the overall management needs significant improvement for a resort that advertises family-friendliness.

Rooms

5.0

The rooms I stayed in were not well-maintained, with dirty sheets and issues with the AC. I had a hard time feeling comfortable.

Service

5.0

Service was inconsistent; while some staff members were friendly and attentive, others seemed disinterested and unhelpful.

Location

6.0

The location had potential but was frequently marred by unpleasant odors from the beach and surrounding areas.

Dining

5.0

Dining options were a letdown; we faced long waits and poor communication regarding reservations, plus food hygiene was concerning.

Facilities

5.0

Facilities were lacking; I expected better amenities for families, especially concerning pool areas and activities for kids.

Paul

United Kingdom, January 2025

5.6/10

Our stay at the hotel was filled with highs and lows. The staff was generally friendly, and the room was spacious and clean, but I encountered some significant issues with customer service and communication, which overshadowed the positives. The beach was unfortunately marred by seaweed, which wasn't dealt with, impacting our overall experience.

Rooms

7.0

The room was spacious and clean, but I expected more considering the price. It was comfortable but lacked modern touches that would elevate the experience.

Service

5.0

While some staff members were accommodating, there were notable lapses in customer service, especially at the front desk. I felt that more attention should have been given to resolving issues promptly.

Location

5.0

The hotel's location is decent, being on the beach, but the water quality was disappointing with murky green water and piles of seaweed daily.

Dining

6.0

The dining options were average; I experienced a few disappointments, such as running out of certain food items early, which was frustrating.

Facilities

6.0

The overall facilities were adequate, but some areas felt outdated, and the cleanliness was inconsistent.

Riley

United Kingdom, December 2024

6.4/10

My experience at this hotel was quite mixed. While the location is beautiful and the beach area is well-maintained, the service and dining aspects left a lot to be desired. The rooms were acceptable, but not up to the standards I anticipated based on previous visits. Overall, it felt like the hotel is cutting corners, which was disappointing.

Rooms

7.0

The family swim-up room we eventually got was decent, but the check-in process felt disorganized. After some confusion, we were finally moved to the right room, but it took time away from enjoying our vacation.

Service

5.0

While some staff members were helpful, I noticed a lack of enthusiasm and effective communication, particularly at the front desk. It felt like they were just going through the motions.

Location

8.0

The beach area was beautiful and well-kept, although there were setbacks with the overall beach experience. The common areas were also clean, but a little overcrowded at times.

Dining

6.0

Dining options were limited and there appeared to be a significant decline in the quality of food compared to past visits. Reservations were a hassle, and the menu changes were not favorable.

Facilities

6.0

Facilities were generally okay, but I was disappointed that the theater and some other areas were closed for renovation, which took away from our overall experience.

Luke

United Kingdom, October 2024

8.8/10

We had an incredible stay at the resort, celebrating our anniversary and attending a wedding all in one. The service from the staff was outstanding, and we made some wonderful connections. However, our experience at dining didn't meet the high standards we expected, as some issues arose with food quality. Overall, it was a memorable trip, thanks to the friendly staff and beautiful ambiance.

Rooms

9.0

The room we stayed in was spacious and well-maintained, offering a cozy atmosphere that we loved.

Service

10.0

Service was exceptional, with attentive staff who remembered our names and preferences, making us feel at home.

Location

10.0

The resort is ideally situated by the beach, providing easy access to beautiful views and water activities.

Dining

6.0

While the food options were varied and usually delicious, we faced some disappointments with the quality, especially during peak hours.